Frequently Asked Questions
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), Western Union, and L/C at sight for all orders.
What is the expected handling time for an order?
Production usually takes about 25 days depending on the quantity. If the requested size is in stock, it only takes 2 to 3 days.
How are the products shipped?
Sample orders are typically sent via courier express (DHL/UPS/TNT/FEDEX) or by air. Bulk orders are recommended to be shipped by air or sea.
How do you ensure product quality?
We have an experienced internal Quality Control (QC) team. Every order undergoes strict inspection and testing before it is shipped out.
What kind of after-sales service do you provide?
Our team responds to inquiries within 24 hours. We offer continuous technical support and provide free replacements for any confirmed product quality failures.
Can the diamond wire be used for different stone types?
Yes, we provide specific configurations for Granite, Quartz, Marble, and Limestone to ensure optimal cutting performance.
KAT DRILLING
